Terms of Service

Terms & Conditions

Last Updated: January 1, 2026
Company: SolidifyWeb, LLC
Location: Ogden, Utah, United States

Welcome to SolidifyWeb.com. By accessing this website, requesting services, signing a proposal, or submitting payment, you agree to the following Terms & Conditions. Please read them carefully.

1. Services Provided

SolidifyWeb, LLC (“SolidifyWeb,” “we,” “our,” or “us”) provides professional digital services including, but not limited to:

Website design and development
E-commerce solutions
Web applications and client portals
Custom software development
Search Engine Optimization (SEO)
Website hosting, maintenance, and support
Third-party integrations and APIs

All services are governed by an approved proposal, Statement of Work (SOW), or signed agreement.

2. Payments, Deposits & Refund Policy

ALL SALES ARE FINAL.
All payments made to SolidifyWeb are non-refundable, including deposits, milestone payments, retainers, maintenance fees, and hourly charges.
Fixed-price projects require a 50% non-refundable deposit before work begins.
The remaining 50% balance is due upon project go-live, defined as deployment to a live production environment or public domain.
Invoices are due upon receipt unless otherwise stated.

Failure to submit timely payment may result in service interruption, suspension, or termination.

3. Maintenance Plans & Recurring Billing

Maintenance services are billed monthly in advance based on the selected plan.
Clients authorize SolidifyWeb to keep a valid credit card on file to prevent service interruptions.
Failed payments may result in temporary suspension of hosting, updates, and support.

If a website is hosted by SolidifyWeb and payment is not received, the site may be suspended until payment is collected.

4. Non-Payment & Non-Communication

If a client fails to respond to reasonable communication attempts (phone, text, or Microsoft Teams) for three (3) consecutive months, SolidifyWeb reserves the right to:

Take the website offline
Provide the client with a downloadable copy of website files
Terminate hosting and maintenance services

If a resolution is reached within the three-month period, all outstanding fees must be paid before services are restored.

5. Project Abandonment

If a client cancels, pauses indefinitely, or transfers a project to another provider after work has begun:

SolidifyWeb is entitled to payment for all work performed up to that point
Deposits are fully earned once project progress reaches 50%
If a project is 90% or more complete, the full remaining balance becomes immediately due

Project completion is determined by completed milestones and deliverables.

6. Client Access & Responsibility

If administrative or editor credentials are shared:

SolidifyWeb is not responsible for changes made by the client or third parties that affect functionality, performance, security, or look and feel
Issues caused by client-side access are not covered under maintenance or warranty
Any requested repairs will be billed at the standard hourly rate
SolidifyWeb may restore the site from the most recent stable backup if integrity is compromised

7. Emergency vs Non-Emergency Support

Business Hours

SolidifyWeb operates Monday through Friday, 9:00 AM – 5:00 PM Mountain Time, excluding holidays.

Requests submitted after hours will be addressed the next business day.

Emergency Issues

Website or application offline
Security breaches or malware
Payment systems not functioning

Non-Emergency Issues

Content updates
Cosmetic or layout changes
Preference-based requests

Standard response time for non-emergency requests is 24–48 business hours.

8. Third-Party Services

SolidifyWeb is not responsible for outages, failures, pricing changes, or disruptions caused by third-party services, including hosting providers, plugins, APIs, payment processors, or SaaS platforms.

Any third-party costs are the responsibility of the client.

9. Intellectual Property

Upon full payment, clients own the final delivered website or software, excluding:

Third-party tools or licenses
SolidifyWeb proprietary frameworks or systems

SolidifyWeb reserves the right to display completed projects in portfolios and marketing materials unless otherwise agreed in writing.

10. No Guarantees

SolidifyWeb does not guarantee:

Specific SEO rankings
Sales, revenue, or conversions
Performance of third-party platforms

All services are provided using industry best practices.

11. Limitation of Liability

SolidifyWeb shall not be liable for indirect, incidental, or consequential damages, including lost revenue or profits. Liability is limited to the amount paid for services rendered.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

13. Updates to These Terms

SolidifyWeb reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.